De-Mystifying Insurance Claims
We’ll say it - getting into a car accident is a nightmare (in more ways than one). Not only can car accidents be traumatizing and put the safety of you and your loved ones at risk, but the process to have your car fixed in the aftermath can be confusing and anxiety-inducing. Many times, it can feel as if you’re pushing paperwork and spending money with no timeline and
little trust in the process.
Over the years, we’ve learned a thing or two about insurance claims. It’s what we do – day after day, month after month, year after year. We manage the process for our customers and work directly with your insurance company, so you can avoid the headache.
What to do in the event of an accident:
- First and foremost, check on the safety of you and your loved ones. Call 911 immediately if necessary.
- Contact state or local police. We like to believe that everyone is honest, but you just never know!
- Always, always exchange insurance information between drivers (even in a fender bender) Cracks and paint chips may not be visible in certain weather conditions or when assessing damage at night.
o Name
o Address
o Car Registration #
o Insurance Details
o Contact Phone #
- Consider taking pictures of existing damage v new damage and writing notes on the accident while it is fresh in your mind. This will prevent you from questioning details later.
- Call your insurance company immediately. It is a great idea to keep their contact details in your phone or wallet for easy access when you need it.
How do you process an insurance claim?
- Contact your insurance company to process your claim as soon as possible and demonstrate the urgency behind your request. The rule of thumb is no more than 24 hours.
- Honesty is the best policy! Please be as accurate as possible with every detail you relay to your insurance company. Provide facts and pictures.
- Ask about your deductible so you are prepared for what you may be responsible for in this accident
- Ask about substitute transportation insurance to be sure you are covered for travel while your car is being repaired.
Who is fixing your car?
- Your insurance company partners with local, reputable, and credible auto-collision repair shops.
- You have a right to choose which shop your insurance company uses to fix your vehicle.
- After choosing a repair shop, you should be worry free throughout the whole process.
- Drumond is a trusted partner of many reputable insurance companies. There is a good chance we can work with you! In that case, your insurance company will coordinate with us directly and we will have you worry free until your car is delivered.
How do you keep up with the claim?
- It is up to your insurance company to keep you posted on the status of your claim. Please make sure you have a contact there that you can regularly reach out to. Finding someone that is responsible and committed to helping you can go a long away in making this a smooth process and getting you back on the road in the car you love.
All in all, if you have ever experienced the unfortunate circumstance of being in a serious car accident, please remember that your car is a material item. We are here to get that fixed in a high-quality and efficient manner. Most importantly, we hope that you and your loved ones are healthy and safe!
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